Customer Care


Orders


Once your initial order is processed, you will receive a confirmation e-mail with your purchase details. You may check your order status at any time by logging in to your account.

If you do not receive an order confirmation within 24 hours of purchase please contact: info@dewarworld.com



Delivery


If your ordered item is in stock, your package will be shipped out immediately and shipped to you within 3-10 business days, depending on the destination.



Size Chart


All products displayed in (34 - 40) are in french sizing. For our knitwear items, please refer to the s, m, l sizing reference in blue

Please refer to this size chart before placing your order:



S-
M-
L-
USA UK/AU/NZ ITALY FRANCE GERMANY JAPAN RUSSIA
S 2 6 38 34 32 7 40
S 4 8 40 36 34 9 42
M 6 10 42 38 36 11 44
M 8 12 44 40 38 13 46
L 10 14 46 42 40 15 48
L 12 16 48 44 42 17 50


Shipping


International shipping: we offer worldwide shipping for all products. international shipping costs can be calculated upon check-out using the shipping-rate calculator.


Order Modifications


You may modify your order within 24 hours of purchase by sending an e-mail with your order confirmation number and your order modification: info@dewarworld.com

We cannot make modifications to your order once it has been dispatched. A return modification for size/color/style is possible within 1 day of receiving your item.



Cancellation Policy


The cancellation policy only applies within 24 hours of the payment. any orders cancelled after this period will not be eligible for a refund.



Returns & Refunds



Returns


We accept returns sent back to our head office within 14 days of receiving your order. for a return to be eligible for a refund, your item must be unused, unworn, unwashed, undamaged, with the original tags and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you are not sure on how to return an item please contact info@dewarworld.com and we will do our best to assist you with the process.



Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a minimum of 7 business days.



Exchanges


Items that were delivered to you in a damaged state will be exchanged to you immediately, free of charge.

Items under the same price may be exchanged with additional shipping costs.

To exchange a size or color please send us an e-mail at: info@dewarworld.com



Terms & Conditions


Please read our terms & conditions at check-out



Privacy Policy


Please refer to our privacy policy at check-out